Customers may forget what you sold them, but they’ll never forget how you made them feel. So, if customer experience is this powerful, why do so many businesses get it wrong? The problem isn’t that companies often don’t prioritize it.

In a world where words are often thrown around without thought, keeping our word has become one of the rarest yet most valuable qualities a person can possess.

Many approach the new year with the same excitement as watching an odometer roll over to all zeros. But let’s be honest with each other. The calendar may change, but life will not magically transform at midnight.

Thrice’s Black Honey is more than just a song. It’s a powerful commentary on human nature. Through vivid metaphors, it challenges us to confront our own desires, persistence, and the unintended consequences of our actions.

Here’s the truth: how someone treats you is a reflection of them, not you. Difficult people often project their insecurities or need for control. But let me say this loud and clear: you are not the reason for their problems.

Have you ever wondered why you’re where you are right now? It’s a question I’ve asked myself countless times, especially since returning to Michigan. If you’re reflecting on your own journey, I’d like to invite you to walk with me for a moment.

Listening. It’s something we all do—or think we do—but rarely do we truly appreciate the power of listening at the right moment. A well-timed decision to listen can have a lasting impact, not only on our own lives but on the lives of others and, sometimes, on entire societies.

Seven years ago, I worked on a project that still holds a very special place in my journey as a storyteller: the music video for Randy E. Bishop’s “Walk Upon the Water.”

In today’s fast-paced digital landscape, audiences aren’t just looking for products or services—they’re looking for connection.